Privacy Policy

1. Introduction

Unchurn ("we", "us", "our") operates the https://un-churn.com website and provides a SaaS churn prevention tool. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.

By using Unchurn, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Company name
• Password (encrypted)

2.2 Stripe Data

When you connect your Stripe account, we access and store:

• Customer information (names, email addresses, metadata you have stored)
• Subscription details (plans, pricing, billing cycles)
• Payment history (transaction amounts, dates, success/failure status)
• Subscription events (cancellations, upgrades, downgrades, trial conversions)
• Invoice and billing data

We access this data through Stripe Connect with read-only permissions. We do not store sensitive payment information such as full credit card numbers.

2.3 Usage Data

We automatically collect certain information when you use the Service:

• IP address
• Browser type and version
• Pages visited and features used
• Time and date of access
• Device information

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Analyze customer data to generate churn predictions and insights
• Send you notifications about churn risks and recommendations
• Process payments and manage your subscription
• Respond to customer support requests
• Improve and develop new features
• Send service-related communications
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, email delivery)
• Stripe: As necessary for the integration to function
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security audits and monitoring
• Access controls and employee training

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination:

• Account data is deleted within 30 days
• Stripe data is deleted within 30 days
• Aggregated, anonymized data may be retained for analytics purposes
• Some data may be retained longer if required by law or for legitimate business purposes

7. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent for data processing

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve the Service

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

9. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Our integration with Stripe is governed by Stripe's Privacy Policy.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://un-churn.com